Thiago Tonus

Category: Justice

  • People-Centered Justice

    People-Centered Justice

    Partners: Federal Court of Ceará (JFCE) · UNDP (BRA/23/009)

    Period: February 2025 – May 2026

    Role: Project Lead (via Catálise Social)

    Area: Justice

    Context

    How can the services of the Federal Court in Ceará be redesigned based on the experience of the people who use them?

    My role

    I led the user research, prototype testing in Sobral, Fortaleza and Juazeiro do Norte, action planning and the design of the Monitoring and Evaluation system.

    Results

    • 10 services broken down and organized into 4 macro-services
    • Prototypes tested in 3 territories
    • M&E system with indicators and baseline

    Lessons learned

    Listening to users always makes a difference in improving services — bringing in the voice of the people who use them is a one-way road to innovation. And measuring is also designing: defining the baseline and data traceability changes the service itself.

  • Listening to society for the National Office for the Defense of Democracy

    Listening to society for the National Office for the Defense of Democracy

    Partner: Office of the Attorney General (AGU) · National Office for the Defense of Democracy (PNDD)

    Period: 2023

    Role: Facilitator (via Catálise Social)

    Area: Justice

    Context

    The newly created National Office for the Defense of Democracy (PNDD) needed to hear from experts and civil society to build its regulation.

    My role

    • Remote facilitation of 8 listening workshops with more than 50 experts and civil society representatives.

    Results

    The results informed the draft regulation of the PNDD, which went to public consultation and was published by the Attorney General.