Partners: Federal Court of Ceará (JFCE) · UNDP (BRA/23/009)
Period: February 2025 – May 2026
Role: Project Lead (via Catálise Social)
Area: Justice
Context
How can the services of the Federal Court in Ceará be redesigned based on the experience of the people who use them?
My role
I led the user research, prototype testing in Sobral, Fortaleza and Juazeiro do Norte, action planning and the design of the Monitoring and Evaluation system.
Results
- 10 services broken down and organized into 4 macro-services
- Prototypes tested in 3 territories
- M&E system with indicators and baseline
Lessons learned
Listening to users always makes a difference in improving services — bringing in the voice of the people who use them is a one-way road to innovation. And measuring is also designing: defining the baseline and data traceability changes the service itself.